Important: Packet Loss
Announced: Feb 4 2007, 12:53 PM |
Dear Customers,
Some users have reported packet loss which is affecting some services.
We have opened case with our vendor to have this investigated and should know the source of the issue soon.
*Update*
The issue regarding packet loss has been isolated and a hardware replacement to fix the issue has been scheduled in the time window of 2am to 7am Tuesday 06/02/2007. Total loss of connectivity whilst this hardware is replaced is estimated to be about 10-15 minutes during this window.
*Update*
Our technicians have resolved this issue at about 1:00AM AEST this morning.
If anyone is still suffering issues please contact our office
Thanks,
The Comcen Team |
|
Important: QLD ATM Issues
Announced: Jan 8 2007, 11:38 AM |
Dear Customers,
Our carrier suffered from yet another ATM card fault last night. Between the hours of 11PM-1AM there were several net drops which resulted in limited or no connectivity.
This was fixed several times before stability was restored just after 1AM.
I'd like to remind our customers in QLD that the appropriate action is being taken to ensure that these issues become a thing of the past.
Thanks,
Comcen Internet Services. |
|
Important: I-Burst Connectivity
Announced: Jan 5 2007, 02:45 PM |
Dear Customers,
We have just spoken to our I-Burst provider and been informed that they are having connectivity issues. Their technicians are currently working on the issue and will have it resolved ASAP.
Please don't change any settings or have any concerns about your local setup as this issue will be resolved shortly, simply try to reconnect periodically.
According to our providers this issue has now been resolved.
Thanks,
Comcen Internet Services |
|
Important: Victorian Maintenance
Announced: Jan 5 2007, 07:53 AM |
Dear Customers,
A faulty switch has been replaced early this morning causing a loss of netflow in the Victorian region. An issue was noticed last night and emergency action was taken so that we could have this resolved before the start of the business day.
Connectivity has now been restored and if you suffer and further issues it's recommended you contact our support desk.
Thanks,
Comcen Internet Services. |
|
Important: Telstra Service Interruption 20/12/2006
Announced: Dec 19 2006, 09:15 AM |
Due to the necessary correction of an Urgent Fault
Condition some Broadband DSL Services in the areas of
Wangaratta (VIC) may be disrupted for up to 30 minutes
within the Window 01:00 to 06:00 commencing 20/12/06. |
|
Important: Victorian Connectivity Issue
Announced: Dec 5 2006, 09:18 AM |
Due to an issue with one of our upstream carriers around 1am this morning some connectivity has been lost throughout Victoria. Our carriers technicians are working on this issue at the moment and they will have connectivity restored ASAP.
Comcen apologises for the inconvenience caused.
Thanks,
Comcen Internet Services
This notice will be updated once connectivity has been restored.
----------------------------
Our technicians are reporting that this issue has been fixed.
If you are still suffering from any issues please contact us on 1300 300 324 |
|
Important: New national dial-up number.
Announced: Oct 18 2006, 11:52 AM |
Attn: Dial-up Customers,
We are pleased to announce a new national dial-up number. This new national number will replace your current dial-in number. This convenient number will assure that your always making a local call and means you don't have to make any changes to your computer setting in the event you move cities.
This number is live and we recommend the you change it now to ensure that you don't have any service interruptions. To change your dial-up number please go to www.comcen.com.au/support and click on "Dial-up config's", then "Dial-up number -2k/XP". Then follow the easy instructions on your screen. If you have any questions about this please feel free to email us on support@comcen.com.au . You can also call us on 1300 300 324. |
|
Important: Important: International Connectivity Outage
Announced: Sep 27 2006, 04:57 PM |
Due to a server issue in the US, some international capacity between Australia and the US has been lost, causing possible congestion on international traffic. Our network engineers are working with our upstream carriers to resolve the issue.
--------------------------------------------------------------------------------------------------
This issue has now been resolved. |
|
Important: Email Outage
Announced: Aug 18 2006, 11:30 AM |
Dear Customer,
We are currently experiencing issues with our incoming mail server. Our network engineers are currently working to resolve this problem as quickly as possible. We apologise for any inconvenience this has caused and hope to have this rectified shortly.
|
|
Important: International Connectivity Outage
Announced: Jul 26 2006, 02:15 PM |
Due to a underwater cable cut by one of our upstream carriers, some international capacity between Australia and the US has been lost, causing possible congestion on international traffic. Our network engineers are working with our upstream carriers to resolve the issue.
Update:
Our upstream carriers has advised us that the link is now back up. All international traffic should return to normal.
|
|
|
| |
