Bundled Internet and Home Phone

* Speed will be slowed to 72kbps when data limit has been reached.
* All shaped plans have the option of either shaped or $10/GB excess.
# (Starter Plan only) Excess usage above the included data limit is charged at $0.10/MB capped at $49.95 per month.
1. A Monthly line rental fee applies to phone bundle services. See our Home Phone plans here.

Benefits:

• Up to 350 times faster than dial-up
• Bundle in your Home Phone and save on your calls and monthly Broadband charges
• ‘Always on’ connection
• Telephone and Broadband on the one bill (if Bundled). Fully itemised, as you're used to.
• No excess download charges on the Shaped Plans (shaped to 72kbps)
• 12 FREE E-mail addresses
• 20 Gigabytes of FREE PIPE Peering Content (excluding Starter Plan)
• 50MB of FREE Webspace
• FREE data uploads
• FREE backup dialup account
• FREE 7 day email and telephone support from our Australian based call centre
• FREE Virus and Spam scanning for your email
• FREE webmail access to check your emails from anywhere, worldwide
• Comprehensive members section where you can track your usage and view invoices

Activation Fees

Internet Only

* Speed will be slowed to 72kbps when data limit has been reached.
* All shaped plans have the option of either shaped or $10/GB excess.
# (Starter Plan only) Excess usage above the included data limit is charged at $0.10/MB capped at $49.95 per month.

Benefits:

• Up to 350 times faster than dial-up
• Bundle in your Home Phone and save on your calls and monthly Broadband charges
• ‘Always on’ connection
• Telephone and Broadband on the one bill (if Bundled). Fully itemised, as you're used to
• No excess download charges (shaped to 72kbps (excluding Unlimited Plan))
• 12 FREE E-mail addresses
• 20 Gigabytes of FREE Unmetered Content
• 50MB of Free Webspace
• FREE data uploads
• FREE backup dialup account
• FREE 7 day email and telephone support from our Australian based call centre
• FREE Virus and Spam scanning for your email
• FREE webmail access to check your emails from anywhere, worldwide
• Comprehensive members section where you can track your usage and view invoices

Activation Fees

• Only download data is calculated, upload data is now free!
• 30 days notice of cancellation is required in writing.
• Above “bundled” pricing is only valid to full service (local and long distance) phone customers. If you are out of contract, and no longer a full service phone customer you will be shifted to the same “stand alone” ADSL Broadband plan.
• Connection speeds may vary due to many factors.
• Existing ADSL customers may change speeds and plans throughout and after their contract (excludes 20000/1000), as of next billing month with no extension of that contract. Should a speed change be required, a once off fee of $33 applies.
• If you upgrade to ADSL2+ (20000/1000) from 256/512/1500 or 8000 within the first 6 months of your minimum term, a fee of $99.00 applies.
• If you upgrade to ADSL2+ (20000/1000) from 256/512/1500 or 8000 after the first 6 months of your minimum term, and you are still within your minimum term, a fee of $49.00 applies.
• If you upgrade to ADSL2+ (20000/1000) from 256/512/1500 or 8000 outside of your minimum term a fee applies equal to a new service "Activation Fee (Existing Service (Transfer))". A new contract term will apply determined by your choice of Activation Fee (i.e. 24 / 12 / 6 or 1 month ).
• If you downgrade from ADSL2+ (20000/1000) to 256/512/1500 or 8000 within the first 6 months of your minimum term, a fee of $99.00 applies.
• If you downgrade from ADSL2+ (20000/1000) to 256/512/1500 or 8000 after the first 6 months of your minimum term, and you are still within your minimum term, a fee of $49.00 applies.
• If you downgrade from ADSL2+ (20000/1000) to 256/512/1500 or 8000 outside of your minimum term a fee applies equal to a new service "Activation Fee (Existing Service (Transfer))". A new contract term will apply determined by your choice of Activation Fee (i.e. 24 / 12 / 6 or 1 month ).
• Customers may upgrade from the Starter plan however may not downgrade to it.
• If you wish to downgrade your 20000/1000 plan (to a plan of lesser value and/or included data) there is a fee of $20 for each downgrade. If you are currently receiving any discounts or promotions you will lose them on downgrade.
• Download quota is the amount of data you may download in any given month. Any unused data is forfeited at the end of that billing month. For the purpose of calculation, 1GB = 1000MB.
• Applications which are cancelled after processing has commenced, but before the order has been submitted to our wholesaler are subject to a fee of $100. Cancellation requests received after the order has been lodged with our wholesaler will be subject to standard cancellation fees and conditions.
• Early disconnection fees apply ($300 pro-rata for Comcen ADSL, $149 pro-rata for Comcen Telephony). For example, if you cancel your contract 9 months into a 12 month contract may have to pay a termination fee of $300 x 3/12 (where 3 is the number of months left to run on the contract, divided by 12 months) = $75 (for each relevant service). ADSL Customers with contracts prior to 9/02/2007 canceling within initial contract term require pay out of contract.
• If you cancel the Service before the minimum Term ends, you must pay back any discounts or special offers you received to sign up for that Term.